Refund policy

Personalised products
Because we make your products specially for you, personalised or custom-printed items cannot be returned or exchanged once production has started. This covers items made from your photos, names, text or designs.

When you are eligible for a refund or reprint
We will gladly reprint or refund your order if:

• the item arrives damaged or defective,
• you receive the wrong item, or
• the print quality is clearly different from the approved design.

How to report a problem
Contact us within 48 hours of delivery at ajanthacmd@gmail.com / +91 98955 81406 with your order number and clear photos of the item and the packaging. An unboxing video is needed, especially for damaged parcels. We will review your request within 2 business days.

Resolution
If your claim is approved, we will either reprint and re-ship the item at no cost, or refund you. The choice is yours. 

Standard (non-personalised) products
 Items in original condition can be returned within 5 days of delivery. Return shipping is paid by the customer unless the item was faulty.

Cancellations
You can cancel an order before production starts by contacting us as soon as possible. Once printing has begun, we cannot cancel it.

Refund timeline
Approved refunds go back to your original payment method within 5-7 business days. Your bank may take a few more days to show it.